Better Guest Satisfaction Measurement: Smaller accommodation establishments

Better Guest Satisfaction Measurement: Smaller accommodation establishments

This method is straightforward and likely to work very well on any accommodation establishment with less than 50 rooms e.g. Bed and Breakfast. The standard way of measuring guest satisfaction or guest experience is to use a numeric scale with variation from 1-10 or from…

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Measuring the Financial Value of Customer Satisfaction

Succeeding in the service delivery and product quality results most often in high customer satisfaction. But what does high customer satisfaction exactly mean from the point of view of sales? How could it be quantified or the monetary value identified in comparison to lower levels…

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