Measure Project Success: Ask for feedback

Measure Project Success: Ask for feedback

Whenever you are running a project with tens or hundreds of stakeholders, it is a good practice to do a quick survey with all the parties involved once the project is completed. Even though “on the surface” the project seems to have gone without any…

Read More

It Makes Perfect Sense to Look into the Relationship between Customer Satisfaction and Pricing!

The reason is as follows, we may well receive 10 as an overall satisfaction rating from a customer, and what it means in practice is that the customer was very satisfied with us, regardless of the money spent. You could be extremely satisfied for the…

Read More

WHEN….to Measure Customer Satisfaction?

This is a question I get asked frequently, when is the right time to measure customer satisfaction for the products and services provided? And by saying ‘measure’, I mean a structured survey leading to successful decision making. There are four such situations: First, there is…

Read More