Measure Project Success: Ask for feedback

Measure Project Success: Ask for feedback

Whenever you are running a project with tens or hundreds of stakeholders, it is a good practice to do a quick survey with all the parties involved once the project is completed. Even though “on the surface” the project seems to have gone without any…

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The Benefits of Collecting Employee and Customer Feedback – Simultaneously

Conducting a simultaneous employee and customer satisfaction survey is likely to be highly beneficial, especially for larger organisations. We already know that the two are interlinked – satisfied employees ensure the happiness of customers. This is more or less self-evident. Now, let’s assume the following…

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Customer opinion: continuous monitoring or occasional feedback?

How frequently customer opinion should be asked? Daily, weekly, monthly or once a year… The obvious answer is the more information you have, the greater the expected business benefits. However, the expected business benefits are largely dependent on the quantity and quality of the retrieved…

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