Customer Survey Packages

All of customer survey packages include the following:
- Questionnaire design using our purpose-built "focus your customer survey" online service
- Building an online survey that visually reflects your brand
- Distributing the survey invitation to respondents including 2 reminders (Light & Plus packages)
- Application of various techniques to maximise the response rate
  • SELECT / YOUR package


  • SURVEY PACKAGES
  • Analysis and final report
  • Online meeting to discuss the results
  • Follow the feedback online with real-time analytics through CID during the project
  • Follow the feedback online with real-time analytics through CID – 24/7/365
  • Monthly development reports
  • Quarterly online meeting to discuss the results
  • SELECT PACKAGE
  • from € 1990 / LIGHT package


  • LIGHT – SURVEY PACKAGE incl.
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  • from €2990 / PLUS package


  • PLUS – SURVEY PACKAGE incl.
  • Yes
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recommended

  • from €490 / per month - PRO package


  • PRO – ONGOING MONITORING incl.
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  • Yes
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  • TELL ME MORE!

WHERE DOES YOUR INTEREST LIE?

- Improve marketing efforts
- Predict the development of demand for products and/or services
- Create a reference point for checking the quality of products and/or services
- Clarify if customers appreciate certain products and/or services more than others
- Gain better understanding of customer experience relating to use of products and/or services
- Discover the potential of new products and/or services waiting to be launched
- Learn in detail the factors behind customer loyalty and recommendations
LIGHT and PLUS packages are designed for clarifying the situation at a particular moment in time
PRO package is designed for continuous monitoring of changes in customer opinion

BENEFITS OF USING CUSTOMER INSIGHT DASHBOARD (CID)

- Follow real-time feedback and react as needed e.g. to spesific customer problems
- Review the initial analysis e.g. at customer segment level
- Identify customer issues that can be further addressed in the final or monthly reports
- Develop a holistic and accurate picture of customer successes and challenges
- The complete online data set will remain at your disposal for two months once the project is finished (LIGHT and PLUS - packages)

PROJECT DURATION – LIGHT AND PLUS PACKAGES

WEEK 1 = questionnaire design and building the online survey
WEEKS 2 and 3/4 = sending out the survey invitations and data collection
WEEK 4 or 5 = analysis of results and report writing
WEEK 5 or 6 = presenting the results